We are pleased to release our new and improved website, please take your time to browse our online store. If you are not able to find a specific item we are happy to help by phone, at 877-888-8266 or 704-519-4771, or email. We want our site to offer the very best in online shopping and convenience, so we are asking YOU to help US! Please let us know if you have any problems using the site, catch any mis-spellings, or have any suggestions to improve your shopping experience with us. Customer service is our highest priority.

Ordering

Payment Methods

We accept VISA, MasterCard, Discover Card, American Express and PayPal in US dollars only. Tutu.Com does not accept cash, personal checks, business checks, money orders or purchase orders.

 

Shipping

Shipping charges are dependent on where you live, and the size and weight of the box. Some fabrics are quite heavy, some are not. We cannot always guess the exact shipping costs in advance, as there are so many different possible combinations of fabric, notions, rhinestones, trims, appliques, etc.

To give you the exact shipping charge, we would need to cut your fabrics, box and weigh your order. If we cut your fabric, you own it. We make every effort to pass along our bulk shipping discounts to our domestic and international customers.

If you require a shipping cost estimate prior to placing your order, please call us at 877-888-­8266 or 01-1-704-519-4771, 10 am to 5 pm EST, and we will be happy to estimate your shipping charges. Please understand that estimates are just that -estimates--but are generally close.

Unless otherwise requested, orders shipped within the US, including Alaska, Hawaii, Puerto Rico, and most US Territories and Military addresses, are sent via USPS Domestic Priority Mail (2-4 day) with Delivery Confirmation. Your order is typically delivered to you within two to four Business Days after we ship it. You will receive an email from Stamps.Com with your package's tracking number so that you may track your package. The USPS provides $50 insurance on Domestic Priority mail and $100 on Domestic Express Mail. If your order cost is higher, we will automatically insure it for the total. There is an extra charge when we do this, but it is minimal.

If you need a Rush Order, please call with your order and speak to us directly. DO NOT EMAIL A RUSH ORDER! We can verify that the item(s) is in stock and that the overnight option is available. We suggest you choose USPS Express Mail shipping (one-two Business Days). For Next Day Delivery, UPS and Federal Express are available at an additional charge -please call for rates and details. If you have your own UPS or FedEx accounts, we are able to use your account numbers.

For destinations outside the United States, orders can be sent via USPS First-Class International(least expensive, only available to orders under $400, USPS Priority International (six to ten days) or USPS Express Mail International (three to five days). Express Mail International is faster than Priority Mail International, provides much better tracking information, and may pass through your country's Customs quicker. Delivery times are dependent on your destination country and on your local postal and Customs services. Customs delays are not the responsibility of Tutu.Com.

Customs Information for International Customers:

Our shipping rates do not include any Customs Charges that may be imposed by your country's Customs regulations. Delivery may be delayed by your country's Customs regulations. The Customs Form we provide will indicate the nature and cost of the merchandise in your package. **Custom charges are not the responsibility of Tutu.com, orders will not be broken up by value.**

We strive to ship in-stock items within two Business Days after we receive your order. (This does not include custom-made items, like tutus and other costumes, which require a lead time and are shipped when completed. Also, orders which include fabric-cuts or custom-dying may require an additional time, but we will always let you know how long it will take.)

All orders are shipped FOB Charlotte, NC USA.

For some orders, if our shipping estimates are incorrect, we may bill additional shipping charges after your order has shipped. Our minimum domestic shipping charge is $8.00 for priority and $21.00 for express. If your order is larger and does not fit into those costs, you will be billed separate for the extra charge once your order is cut, boxed and weighed. If you are ordering something small that can be sent in an envelope, like one sample card, the difference between the postage and the automatic minimum shipping charge will be refunded.

Custom Orders

For all custom items, including tutus, practice tutus, plates, overlays, dresses, tunics, or any other custom piece, we look forward to talking with you. These items require specific information that will be unique to your one-of-a-kind costume. Because custom orders require custom pricing, our Tutu.Com Order Form is not suitable for these orders. For US and Canada, call 877-888-8266 and for International customers call +01-704-519-4771

For shipping most custom garments, we use USPS Express Mail with one to two-day delivery. Shipping rates for custom items will vary depending on the piece and your delivery requirements. Tutus in particular may require special handling, packaging, insurance, etc. You will be given our best estimate shipping rate when you place your custom order. Shipping will be billed when the item is shipped.

Custom Orders are not returnable. Please understand the importance of supplying accurate measurements. Your costume will be made to the measurements supplied by you. Because we often do not have the opportunity for in-person fittings, our costumes are made to fit as close as possible according to the measurements you provide. If alterations must be made due to changes in your measurements, you will incur alteration and shipping charges. However, if you need alterations, we want to help make the costume the way you envision and are happy to help.

Backorders

We may be out of stock on an item or manufacturers may not be able to keep up with demand. We will contact you by telephone or email to address any items on back order.

Pricing Details

All prices shown on these pages are in US Dollars (USD). All prices are subject to change without notice. Price changes from our suppliers may occur before we are able to change our published prices. There is no minimum order amount; however, minimum USPS Priority Mail is $8.00. Fabrics, trim and notions will be sold in one-yard increments. Any errors/changes in pricing related to launching the new Tutu.Com website will not be honored.

Exchange and Return Policies --please acknowledge before placing an order.

Non-Returnable Items:

  • Books, patterns, videos, CDs
  • Cut fabric and other piece-goods (elastic, binding, etc.)
  • Men's tights, leotards, unitards, dance-belts, dance-shorts, or other under-garments
  • Women's bra-tops, trunks, thongs, body-liners, or other under-garments
  • Any custom-dyed item, including dancewear, shoes, fabric, piece-goods, etc.
  • Chemicals or glues, whether spray, bottle, or tube (lacquer, sizing, etc.)
  • Rhinestones, rhinestone settings (findings), rhinestone strands
  • Any Close-Out or Special-Sale items
  • Any Special-Order item: items, colors, sizes, brands, or models that we do not stock and were specially-ordered for you from the manufacturer
  • Any Custom and/or Made-to-Order item (tutus, bodices, jackets, costumes, leotards, headpieces, etc.) created from measurements you provided and/or other requirements you may have specified
  • Any other item listed prior to purchase as 'not-returnable' or 'not eligible for return or exchange'

For most merchandise items, in the first ten days, we will accept returns for refund, exchange or credit under the following terms and conditions:

  • For refunds, exchanges, or credits, you MUST call for an RA number to put on the front of the box. Refunds, exchanges, or credits will NOT be accepted without an RA number. (please review list of non-returnable items.)
  • Refunds and exchanges must be received within 10 days of the date USPS postmarked on your box. (Tutu. Com keeps USPS tracking numbers and Shipping Dates on file.)
  • Your return shipping must be prepaid. We do not accept returns sent COD.
  • These return shipping charges (to us) will not be refunded or credited.
  • The original shipping charges (to you) will not be refunded or credited.
  • Items must be returned in the original packaging, with all manufacturer's tags attached.
  • Items must be in re-saleable condition: cannot be soiled, worn, or damaged in any way.
  • You must include a copy of your original invoice.
  • You must include a note indicating the reason for the return.
  • We highly suggest you ship your return with tracking information and/or delivery confirmation -we are not responsible for items lost or mishandled by your chosen shipper
  • If you choose a store credit, all store credits must be used within 12 months of issue, and store credits are non-transferrable.
  • No refunds, exchanges or credits will be processed until the returned merchandise has been received and reviewed to meet Tutu.Com's specified conditions.

We strive to ship in-stock items within two Business Days after we receive your order. (This does not include custom items which require a lead time and are shipped when completed. Also, orders which include fabric-cuts or custom-dying may require an additional time, but we will always let you know how long it will take.)

For most items, after ten days (until one month from purchase) we will accept returns for credit only under the following terms and conditions:

  • For returns for credit, you MUST call for an RA number to put on the front of the box. Returns for credit will NOT be accepted without an RA number. (please review list of non-returnable items.)
  • Refunds and exchanges must be received within 30 days of the date USPS postmarked on your box. (Tutu. Com keeps USPS tracking numbers and Shipping Dates on file.) A 10% restocking fee will be charged on items returned for credit after ten days from postmark. You will be credited for your item less the original shipping charge and the 10% re-stock fee.
  • Your return shipping must be prepaid. We do not accept returns sent COD.
  • These return shipping charges (to us) will not be refunded or credited.
  • The original shipping charges (to you) will not be refunded or credited.
  • Items must be returned in the original packaging, with all manufacturer's tags attached.
  • Items must be in re-saleable condition: cannot be soiled, worn, or damaged in any way.
  • You must include a copy of your original invoice.
  • You must include a note indicating the reason for the return.
  • We highly suggest you ship your return with tracking information and/or delivery confirmation -we are not responsible for items lost or mishandled by your chosen shipper
  • All store credits must be used within 12 months of issue, and store credits are non-transferrable.
  • No refunds, exchanges or credits will be processed until the returned merchandise has been received and reviewed to meet Tutu.Com's specified conditions.
  • All returned items that do not meet Tutu.Com' s specified conditions will be donated to charity or otherwise disposed of-no refund, exchange or credit will be issued.